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REFUNDS POLICY
Late Delivery Refunds
If for some reason (excluding adverse
weather, strikes, blockades or natural disasters) a delivery attempt
has not been made on your chosen day and your delivery option was
Special Delivery, Balloon Monkey will give you a £5 refund for late
1pm deliveries or £9 refund for late 9am deliveries.
Please note Hospital are excluded from the Saturday delivery
guarantee.
Sorry but refunds for late delivery on balloons sent by 1st Class
mail cannot be given.
Deliveries to some remote parts of Scotland will take up to 2 days,
please check below for postcodes of areas affected by these rules.
Refunds for late delivery to these areas will only be issued if
enough time was allowed when ordering.
Damaged, Lost or Missing Goods Refunds
If a item is missing from your order or damaged we will replace it
or refund you for the cost of the missing or damaged item only, not
the whole order.
If for some reason your balloons are delayed and you no longer
require them, or arrive damaged and a full refund is requested, we
reserve the right to request that they are either refused at the
point of delivery or posted back to us. (We will re-imburse any
postage costs incurred)
Damaged or lost orders must be reported to us within 7 days
of the chosen delivery date.
Under any other circumstances, refunds are given at the discretion
of the management.
Complaints
We endeavour to respond to all complaints within 1 working day and
resolve complaints within 3-4 working days.
Postcode of areas where Special Delivery may take longer :
Up to 2 days GY1,GY9,HS2,HS3,HS4,HS5,HS6,HS7,HS8,HS9,IV41-51
IV55-56,PA61,PA62-75,PA76,PA78,ZE2-3
Up to 3 days KW16-17,PH42,PH43-44
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