Q. How are the balloons delivered? A. In a large white box, fully sealed with no clue as to the contents, the gift will be a complete surprise. Q. Who delivers your balloons? A. All balloons are delivered by Royal Mail. Q. At what time will my balloons be delivered? A. This depends on the delivery type you choose. You can choose guaranteed before 9am, guaranteed before 1pm, or 1st class post which is dependent on the post round delivery time. Q. Can I get an afternoon delivery? A. Sorry, this is not available. Q. What happens if nobody is home? A. A card will be left giving instructions on where to collect the box or how to arrange re-delivery with Royal Mail. If you wish this to be left with a neighbour please advise in advance (via email) and a note can be placed on the box with this request. (There is no guarantee that this can always be done) Q. Can the box be left in a porch or doorway? A. No, sorry. The box requires a signature on delivery and cannot be left without one. Q. I need a signature to prove this was delivered, can I get one? A. Yes, but this takes about 3-5 days to arrive. Q. I need to change the address/message/other details. Can I do this after the order has been confirmed? A. Yes, we are more than happy to change anything. However we can only do this as long as the box has not been despatched. Q. My box is being delivered today. I need to change the address. Is this possible? A. No, an address cannot be altered after the box has been despatched. Q. Can you guarantee a Saturday delivery with Special Delivery option? A. Yes! We now offer Saturday as a guaranteed delivery day. Q. If I want to send a gift anonymously, is this possible? A. Yes, no information other than your message for the card is ever passed to recipients, even if we are called by phone. Q. Can you guarantee exact day deliveries for British Forces PO numbers? A. BFPO deliveries cannot be guaranteed to arrive on the exact day selected and can not be sent if the final destination is outside the UK.       If you cannot find the answer to your question: email: help@balloonmonkey.co.uk Telephone: 0870 242 1810 from the UK (+44) 1926 400631 from outside UK Balloon Monkey, 9 Turner Close, Warwick, CV34 6PZ, UK