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1. Nothing contained within
these terms affects your statutory rights as a consumer.
2. Balloon Monkey cannot be held responsible for incorrect
information supplied by the customer. Incorrect address details can
delay delivery and Balloon Monkey cannot be held responsible.
3. Claims for balloons that are delivered damaged must be reported
within seven days of delivery date.
4. By virtue of the Distance Selling Regulations once the goods have
been despatched we are exempt from giving cancellation rights as the
goods we are providing are perishable.
5. We reserve the right to substitute your balloon with a similar
choice if your chosen balloon is out of stock. Where time allows
before despatch we will contact you to give you the option of
cancelling the order or accepting the substituted goods. Please note
the colour and shape of the additional "bunch" balloons may vary to
that shown when ordering.
6. Free chocolates are given whilst stocks last. We reserve the
right to substitute your chocolates with a similar choice.
7. The average flying time for a helium filled foil balloon is 4-6
days, and in many cases longer, customers should note that Royal
Mail may store parcels in cold temperatures causing helium to
deflate, however when placed back into a warm environment the helium
rapidly expands again.
8. Once the delivery has been signed for at the given address it is
no longer the responsibility of Balloon Monkey. Refunds cannot be
given if the balloon is not passed on to the named recipient.
9. If no one is available to sign for box when the delivery is
attempted the delivery company will not be able to re-deliver on the
same day. Re-delivery will be made within the timeframe set out by
the delivery company and is beyond our control.
10. We reserving the right to cancel or refuse orders for items
offered at an incorrect price. Price and availability information is
subject to change without notice.
11. There is no contract between Balloon Monkey and the customer for
an item until Balloon Monkey accepts the customer order by setting
the "Order Processed & Packed" status to "Yes" in the online
tracking system available from the Balloon Monkey homepage. Until
that time, Balloon Monkey is within its rights to not accept or
cancel any customer order.
12. Acceptance of payment by Worldpay does not constitute acceptance
of customer order. Acceptance will be deemed complete and will be
deemed for all purposes to have been effectively communicated to you
at the time Balloon Monkey sets the "Order Processed & Packed"
status to "Yes" in the online tracking system (whether or not you
check this status).
13. If for any reason Balloon Monkey is unable to dispatch your order
a full refund will be given. Balloon Monkey cannot be held liable
for any consequences or costs further than that of the full amount
paid for the balloons.
14. By submission of the order the customer accepts these terms and
conditions and authorizes Balloon Monkey through WorldPay to take
payment for balloons selected.
15. In the case of a strike by Royal Mail we reserve the right to
use an alternative courier to make deliveries. Please note in these
circumstances guarantee times (1pm & 9am) do not apply and
deliveries will take place before the end of the working day.
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