Frequently Asked Questions
At Balloon Monkey we aim to provide the best possible service for designing and delivering your amazing balloon bouquets!
If you have any questions about our service, or how we work, please have a look through our FAQ to see if your answer is here. Or if you can’t find the answer you’re looking for, please get in touch to ask our friendly team.
Yes, all our balloon gifts come inflated with helium and tied to matching colour weights with curly ribbons.
In a large white box, fully sealed with no clue as to the contents, the gift will be a complete surprise.
All balloons are delivered by Royal Mail or a Courier.
This depends on the delivery type you choose. You can choose:
Delivery on the day which will arrive between 8am and 5pm.
Delivery before 10am which will arrive between 8am and 10am.
Delivery before 1pm which will arrive between 8am and 1pm.
Free post 1-3 days where the time is dependent on the post round delivery time.
Sorry, this is not available at this point.
At the time of ordering you can choose from multiple options from leaving in a safe place, leaving with a neighbour or even requesting a signature must be obtained.
Yes, we are more than happy to change anything. However we can only do this as long as the box has not been dispatched.
No, an address cannot be altered after the box has been dispatched.
Yes, no information other than your message for the card is ever passed to recipients.
Yes, track your order from the box on the home page using your email address and order ID.
The average flying time for a helium filled foil balloon is 4-6 days, and in many cases longer, please note that the delivery company may store parcels in cold temperatures causing helium to deflate, however when placed back into a warm environment the helium rapidly expands again.
Never release balloons into the sky. When you’re done – cut the end of the balloon with a pair of scissors and dispose of the spent balloon in the bin.