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Refunds

Late Delivery Refunds

If for some reason (excluding adverse weather, strikes, blockades or natural disasters) a delivery attempt has not been made on your chosen day Balloon Monkey will refund your delivery charge.

Sorry but refunds for late delivery on balloons sent by the free post 1-3 day option cannot be given.

Damaged, Lost or Missing Goods Refunds

If a item is missing from your order or damaged we will replace it or refund you for the cost of the missing or damaged item only, not the whole order.

If for some reason your balloons are delayed and you no longer require them, or arrive damaged and a full refund is requested, we reserve the right to request that they are either refused at the point of delivery or posted back to us. (We will re-imburse any postage costs incurred)

Damaged or lost orders must be reported to us within 7 days of the chosen delivery date.

Under any other circumstances, refunds are given at the discretion of Balloon Monkey.

Complaints

We endeavour to respond to all complaints within 1 working day and resolve complaints within 3-4 working days.